Privacy Policy
Last Updated: June 17, 2025
Buyers Agent Group Newcastle is committed to providing quality services to you, and this policy outlines our ongoing obligations in respect to how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). These principles govern the way we collect, use, disclose, store, secure, and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of the Office of the Australian Information Commissioner at https://www.oaic.gov.au.
What Is Personal Information and Why Do We Collect It?
Personal Information is information or an opinion that identifies an individual. Examples include names, addresses, email addresses, and phone numbers.
This information is collected in various ways, including:
Through telephone conversations
By email
Via our website: www.buyersagentsnewcastle.com.au
We collect your Personal Information for the primary purpose of providing our services to you, communicating with clients, and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, where you would reasonably expect such use or disclosure. You can unsubscribe from our mailing list at any time by contacting us in writing.
When collecting Personal Information, we will take reasonable steps to explain why we are collecting it and how we plan to use it.
Sensitive Information
Sensitive Information (as defined in the Privacy Act) includes details such as your:
Racial or ethnic origin
Political opinions
Religious or philosophical beliefs
Trade union or professional memberships
Criminal record
Health information
We only use Sensitive Information:
For the purpose for which it was collected
For directly related secondary purposes
With your consent
Where required or authorised by law
Third Parties
Where practical, we collect Personal Information directly from you. In some instances, third parties may provide your details to us. If so, we will take reasonable steps to ensure you are aware of the information provided.
Disclosure of Personal Information
Your Personal Information may be disclosed:
With your consent
Where required or authorised by law
Security of Personal Information
Your Personal Information is stored securely to protect against misuse, loss, or unauthorised access.
When it is no longer needed for its original purpose, we will take steps to destroy or de-identify it. However, most Personal Information is kept in client files for a minimum of 7 years as required by law.
Access to Your Personal Information
You may request access to the Personal Information we hold about you. If you would like to do so, please contact us in writing.
We do not charge a fee for access requests but may charge an administrative fee to provide a copy.
To protect your privacy, we may request identification before releasing information.
Maintaining the Quality of Your Personal Information
We take reasonable steps to ensure that your Personal Information is accurate, complete, and up to date. If you find errors or changes in your information, please let us know so we can update our records promptly.
Policy Updates
This Privacy Policy may be updated from time to time. The latest version will always be available on our website.
Privacy Policy Complaints and Enquiries
If you have any questions or complaints about our Privacy Policy, please contact us:
Buyers Agent Group Newcastle
Email: [email protected]
Phone: (02) 4099 0267